Summit Wash Pros

Terms & Conditions

Updated on July 30th, 2020

Here at Summit Wash Pros, we work hard and provide 100% satisfaction guaranteed services. At the same time, we want to set our customer’s expectations right. Exterior cleaning is like any other cleaning, car wash, cloth wash, dish wash, hand wash, etc. Depending on different conditions, the actual results may vary.

By choosing our service, you are deemed to have read and accepted the following agreement.

Please let us know if you have any questions or concerns.

Your Appointment Might be Cancelled

Due to unforeseen circumstances such as bad weather, your appointment may be moved to the next available business day or earliest available day. Please understand that we will do our best to accommodate for a quick reschedule but have to work around other scheduled clients and weather.

On the Day of the Service, please:

  1. Have a water spigot ready to use
  2. Clear both the driveway and the street parking area in front of the building
  3. Have all windows and doors closed tightly
  4. Disclose any existing loosen or broken areas
  5. Have all pets inside before and during our service
  6. Clear the work areas (blocked areas might not get cleaned)
  7. Put away all sensitive items, especially those you don’t want to get wet
  8. No one has to be home; we can send you the invoice later

 

You may receive additional instructions on how you can ensure a smooth service via text or email.

House Washing Expectation

House Washing removes most of the dirt and organic buildups on your house sidings. It does not remove plants (e.g., vines) or artillery fungus growing on the siding. Our house wash does not remove non-organic stains such as paint, pollution, rust, and oil. We might be able to handle complicated situations like these with additional cost.

We can only wash your house from outside. Due to a lot of reasons, such as lack of regular maintenance or previous pressure washing by a non -professional, some dirt may have traveled into your exterior building materials through small openings such as vinyl weep holes or breathing holes on the soffits. After our house washing services, it is possible to see some dirty water dripping off from those holes and leaving brown marks or streaks on the surfaces below. We will do our best to elimenate these but after service, drippage is still possible. We do charge additional for these kinds of callbacks once we have left the work site.

Please understand that vinyl sidings, metal soffits, gutters, window trims, and any other painted surfaces that are old or have not been well maintained might be subject to oxidation. Our regular house wash can sometimes remove oxidation off of oxidized siding. We are not held responsible if oxidation spots appear more noticeable after cleaning. We will inform the homeowner the oxidation is present before washing and gain approval. We suggest replaing the oxidized siding down the road as this cannot be fixed.

Basic window cleaning is included in our house washing service with no additional cost. However, we do not squeegee the windows or purify the water we use to wash your house. Thus, there is potential, depending on the water hardness from your water spigot, to have some water marks left on the glass after our house washing service. Also, window tracks on the second floor and above may not get cleaned perfectly as we do not utilize ladders for our safety.

We do not use high pressure on sidings, so we won’t strip off any solid paint on your house, but some old and loose paint might come off with regular low-pressure house washing. If you plan to paint your house after the house washing, please understand that you house might not be perfectly ready for painting after our house washing service. Having a professional painter to prepare/sand the designated areas after the house washing is strongly recommended.

Concrete Cleaning Expectation

Concrete Washing removes most of the dirt and organic buildups on the surface. It does not fully remove non-organic stains such as paint, rust, and oil. We might be able to handle complicated situations like these with an additional cost.

Summit Wash Pros uses water pressurized to 2,500 PSI to surface clean the concrete. Concrete must be at least 1 year old to use this method of cleaning. If concrete is less than 1 year old and is more than 1 month old, we will utilize special concrete cleaning chemicals to safely clean the surface, then rinse with less than 1,000 PSI. If concrete is less than 1 month old, we will not clean the surface until it is fully cured as concrete takes 28 days to fully harden. Summit Wash Pros is not responsible if false information provided by the customer about the age of the concrete results in the concrete cream being removed, potentially leaving a patchy finish.

We work closely with local pro’s that can seal your concrete after service.

Wood Restoration Expectation

Our wood restoration is a 2 step process. The first step includes deep cleaning the wood fibers to remove grey coloring, moss, lichen, algae, and mold. The second step includes brightening the wood and balancing the wood PH back to normal. Once dry, we highly recommend sealing/staining the wood to keep it clean and beautifully colored for many years to come. We do not stain, seal, or paint at Summit Wash Pros but work closely with local pros who do. We also do not strip paint, stain, sealant, or applied oils on the wood we clean. However, some of these products might be removed during the cleaning process. After cleaning, the surface is dirt, dust, mold, and algae free. The surfaced is also decreased and is fully prepped for another coat of stain or paint. We are not responsible if the wood , due to the environment and improper care/protection, returns back to a grey dull color after a long duration of time. This is a natural cycle of wood that has not been sealed and is exposed to the outdoor elements.

Composite and Trex Decks are cleaned utilizing our custom detergents made to breakdown dirt and kill algae, mold, lichen, and mildew. We use 1,500 psi of pressure to lightly remove the broken down growth. Once cleaned, these types of decks may appear brighter in color.

Oil and Rust Removal Expectation

Concrete is porous. Once oil soaks into the concrete, it is extremely difficult to remove 100%. Our degreaser and oil stain remover products are able to remove or lighten the majority of the stain and this is not guaranteed. In most instances, there will be a ‘shadow’ left as oil can travel over an inch deep into the surface.

Rust and fertilizer stain on the surface of a home is not covered and cannot be removed with our house wash. For an additional charged based on the size of the rust stain, we will utilize our special rust remover mix and remove or greatly improve the rust stain.

Orange stains on concrete can be either rust, battery acid, or fertilizer stain. After cleaning, the concrete may brighten in color and we will do our best to blend the brighter concrete with the darker concrete but there is no guarantee that it will be a smooth transition.

Roof Cleaning Expectation (Not available this year, offered in 2021).

Our roof cleaning solution is able to kill most damaging growths such as algae, moss, and lichen. We do not offer any service to remove non-organic stains such as mineral deposits (normally seen on concrete tile roofs, not harmful to the roof).

Most roofs take 1 to 10 days to become completely clean after our roof treatment. But, depending on the condition of your roof and the incoming weather, this process may take up to six months.

After the roof treatment, it is possible to see some light brown areas and/or white debris that remain. These light brown areas are dead algae/bacteria (or gloeocapsa magma) which previous to our treatment were black streaks. We request you wait up to eight weeks for the brown areas to fade or be washed away by rains. The white debris are dead moss or lichens, which may take up to six months to completely deteriorate or fall off.

100% Satisfaction Guarantee

If you are not satisfied with our service, please contact us after six and within seven months of completion of our roof cleaning service, or within three days of completion of any other services. We will evaluate the situation and if certain requirements are met, we will provide a free rework. If after the rework, you are still not satisfied, we will, under our terms and conditions, give your money back, given that you hired another pressure washing contractor, within one month of completion of our rework, to redo the same work and send us photo proof that the other contractor did a better job.

Content Release

Unless other agreement has been formally signed, Summit Wash Pros reserves the right to use any photos and videos taken on or around your property, solely for marketing purposes. The reviews you write on any of our business pages, including but not limited to Google, Facebook, Thumbtack, Neighborhood App, and Yelp may also be used. We will not include any sensitive information such as addresses or last names in full. You will not ask for any kind of compensation for these content usages.

Contact Information Release

By providing your contact information to us, you authorize Summit Wash Pros contact you through text or email with marketing and promotion contents.

Risk of Damage

We are well trained and very responsible in the cleaning process to make sure not to cause any damage to your property. Before, during, and after service, we will inspect your home and let you know if we find anything worth extra attention. If we do, we won’t continue with the actual service before your oral confirmation. We also recommend you to fully inspect your home by yourself before and after our service.

If Damage Occurs

If you find any damage that you believe was caused by us and that surface was not previously damaged or improperly installed, please formally report it to us with email ([email protected]) within three days of completion of our service. We will do a full evaluation and, within 30 days, repair or contract repair to any damage caused by our misconduct.

Payment

Payment is due upon completion of work unless other prior arrangements were made. The forms of payment we accept include Online payments via credit or debit card, or in person payments via cash, check, debit cards, and credit cards. Checks will be made out to “Summit Wash Pros”. Any invoice that is past due 30 days is subject to a 50% interest late fee. If payment is not received within 60 days past due, Summit Wash Pros reserves the right to file a civil claim and collect outstanding debt. Any legal fees incurred during the process will be added to the unpaid balance.

Agreement Updates

If we make any changes on this agreement, we will post the date of the updates on the top of this page.