Summit Wash Pros

Terms & Conditions

Updated on January 1th, 2022.

Here at Summit Wash Pros, I work hard to provide 100% satisfaction guaranteed services. At the same time, I want to set customer’s expectations right. Exterior cleaning is like any other cleaning, car wash, cloth wash, dish wash, hand wash, etc. Depending on different conditions, the actual results may vary.

By choosing our service, you are deemed to have read and accepted the following agreement.

Please let us know if you have any questions or concerns.

Your Appointment Might be Cancelled

Due to unforeseen circumstances such as inclement weather, your appointment may be moved to the next available business day or next earliest available day. Please understand that we will do our best to accommodate for a quick reschedule but have to work around other scheduled clients and weather.

On the Day of the Service, please:

  1. Have a water spigot turned on, accessible, and ready to use
  2. Clear both the driveway and the street parking area in front of the building as a 35 ft truck/trailer will need parking space
  3. Have all windows and doors closed tightly (a good practice is to have a cloth/towel handy for bad seals known to you)
  4. Please disclose any existing loosen or broken areas to your knowledge around the home
  5. Have all pets inside during the entire length of our service, although we have left the area, we leave all gates open and do constant walk arounds
  6. Clear the work areas to provide a safe and welcoming environment for the cleaning (blocked areas might not get cleaned)
  7. Put away all sensitive items, especially those you don’t want to get wet as we will be spraying soaps and water on the surfaces to be cleaned
  8. If no one will be home during the time of service, full payment prior to service is required.

You may receive additional instructions on how you can ensure a smooth service via text or email.

Commercial Night Work Water Access Turned Off: 

For Commercial work done during customer close hours, the exterior on-site water source must be turned and available for Summit Wash Pros use for work to be completed. Summit Wash Pros has the correct spigot keys to turn the water source on and off from the exterior when ready to use. If water source is turned off from within the building due to negligence and no representative is available at time of service to turn on exterior water source from the interior so work can be performed, Summit Wash Pros will be forced to reschedule work to the next available day for both parties and a $50.00 Fee will be added to the invoice to cover Travel and Operations cost with no exceptions.

House Washing Expectation

House Washing removes 95% of all dirt and organic buildups on your home. It does not remove plants (e.g., vines/roots) or artillery fungus growing on the home. We can not remove these at all as it requires sanding, sand blasting, painting, or siding replacement, which we do not do . Our house wash does not remove non-organic stains such as paint, pen markings, wood stain, pollution, rust, calcium deposits, oxidation on gutters (black lines), and oil. We may or may not be able to remove these stains (dependent on the condition) and additional add-ons would be a small additional cost if we were able to clean these non-organic stains. You must chose to have these non-organic stains removed to receive that specific service and additional pricing will be discussed prior to work being completed.

We can only wash your house from outside. Due to a lot of reasons, such as lack of regular maintenance or previous pressure washing by a non -professional, some dirt may have traveled into your exterior building materials through small openings called weep holes or breathing holes on the soffits. After our house washing services, it is possible to see some dirty water dripping off from those holes that tend to leave brown marks or streaks on the surfaces below. We will do our best to eliminate these but after service, dripping out these weep holes is still possible. We do charge additional for these kinds of callbacks once we have left the work site. But no worries, nature will take care of these as rainfall will wash them away.

Please understand that vinyl sidings, metal soffits, gutters, window trims, and any other painted surfaces that are old or have not been well maintained might be subject to oxidation, peeling, or chipping. Our regular house wash can sometimes remove oxidation, chipping, or peeling if the material is already in the said condition. We are not held responsible if these spots appear more noticeable after cleaning. We will inform the homeowner the oxidation or other prior wear is present before washing and gain approval. We suggest replacing/repairing the material down the road as this cannot be fixed from cleaning.

Basic window rinsing is included in our house washing service with no additional cost. However, we do not squeegee/detail the windows or purify the water we use to wash your house. Thus, there is potential, depending on your water hardness (amount minerals in your water) from your water spigot, to have some water spots left behind due to minerals left behind on the glass after the water has evaporated after our house washing service. This is completely out of our control. We suggest having a window cleaner come out post service for perfectly spotless windows which we can refer.

We do not use high pressure on your home, so we won’t strip off any correctly applied solid paint on your house, but dependent on bad paint conditions such as chipping, fading, or peeling, some old and loose paint might come off with regular low-pressure house washing. If you have siding material loose and falling off the home, we are not responsible if it detaches due to lack if integrity and maintenance prior to our visit. If you plan to paint your house after the house washing, please understand that you house might not be perfectly ready for painting after our house washing service. Having a professional painter prepare the home after the house washing is common and strongly recommended.

All windows and doors must be closed during service. Summit Wash Pros is not responsible if water seeps into the home through the windows or doors due to not closing the door/window or due to bad seals on door/window.

Please ensure all items leaned up against the home are removed so Summit Wash Pros has access to the surfaces that require cleaning. If there are an abundance of items against the home, Summit Wash Pros will either be forced to reschedule until items are removed or apply a surcharge onto invoice to remove such items at a rate of $60.00 an hour, charged per 15 min increments. Summit Wash Pros is not responsible for any damages that may occur during moving of items and we are not responsible for putting items back to their exact location. We will only move items that are required to be moved so service can be completed.

Concrete Cleaning Expectation

Concrete Washing service removes most of the dirt and organic buildups on the surface. It does not remove non-organic stains such as paint, rust, bronze staining, calcium, and oil. We may be able to handle complicated situations like these with an additional cost.

Wood stain drippings on concrete are permanent and can not be removed. 100% of paint removal on concrete is not guaranteed as most paints are made with different chemicals, some permanent.

Please note that rust removal can not be spot treated as it creates a bright spot. We must clean from concrete joint to concrete joint for a uniform appearance. We use top of the line restoration chemicals for this process, therefore Rust restoration service can be pricy. The results from rust removal will be a very bright colored concrete, similar to new pour concrete but not exact. Results vary.

Summit Wash Pros uses hot and cold water pressurized to 2,500 PSI to surface clean the concrete. Concrete must be at least 1 year old to use this method of cleaning. If concrete is less than 1 year old and is more than 1 month old, we will utilize special concrete cleaning chemicals to safely clean the surface utilizing our soft wash methods, then rinse with less than 1,000 PSI. If concrete is less than 1 month old, we will not clean the surface until it is fully cured as concrete takes 28 days to fully harden. Summit Wash Pros is not responsible if false information provided by the customer about the age of the concrete results in the concrete cream being removed, potentially leaving a patchy finish.

We work closely with local pro’s that can seal your concrete after service. Please ask if you would like a quote.

Please ensure the entire concrete area to be cleaned is free of vehicles and personal items. If there are an abundance of personal items left due to negligence, Summit Wash Pros will either be forced to reschedule until items are removed or apply a surcharge onto invoice to remove such items at a rate of $60.00 an hour, charged per 15 min increments. Summit Wash Pros is not responsible for any damages that may occur during moving of items and we are not responsible for putting items back to their exact location. We will only move items that are required to be moved so service can be completed.

Wood Restoration Expectation

Our wood restoration is a 2 step process. The first step includes deep cleaning the wood fibers to remove grey coloring, moss, lichen, algae, and mold. The second step includes brightening the wood and balancing the wood PH back to normal. Once dry, we highly recommend sealing/staining the wood to keep it clean and beautifully colored for many years to come. We do not stain, seal, or paint at Summit Wash Pros but work closely with local pros who do. We also do not strip paint, stain, sealant, or applied oils on the wood we clean. However, some of these products might be removed during the cleaning process. We mainly do bare wood cleaning, and depending on the condition of your deck, we may decline service due to the stain/paint condition. We want to ensure a 100% satisfaction and will not offer our services if we know the finish will not meet that. After cleaning, the surface is dirt, dust, mold, and algae free. The surfaced is also degreased and is fully prepped for another coat of stain or paint. We are not responsible if the wood , due to the environment and improper care/protection, returns back to a grey dull color after a long duration of time. This is a natural cycle of wood that has not been sealed or protected and is exposed to the outdoor elements.

Composite and Trex Decks are cleaned utilizing our custom detergents made to breakdown dirt and kill algae, mold, lichen, and mildew. We use 1,500 psi of pressure to lightly remove the broken down growth. Once cleaned, these types of decks may appear brighter in color.

Oil and Rust Removal Expectation

Concrete is porous. Once oil soaks into the concrete, it is extremely difficult to remove 100%. Our degreaser and oil stain remover products are able to remove or lighten the majority of the stain and this is not guaranteed. In most instances, there will be a ‘shadow’ left as oil can travel over an inch deep into the surface.

Rust and fertilizer stain on the surface of a home cannot be removed with our house wash but can be removed in a separate process for an additional cost. Based on the size of the rust stain, we will utilize our special rust remover mix and remove or greatly improve the rust stain. The surface under the stain may be lighter in color after treatment.

Orange stains on concrete can be either rust, battery acid, or fertilizer stain. After cleaning, the concrete will brighten in color and we will do our best to blend the brighter concrete with the darker concrete but there is no guarantee that it will be a smooth transition. White battery acid stains are permanent. However, if we do not neutralize this stain, it will continue to spread and grow larger in size. We HIGHLY recommend you allow us to neutralize the stain.

Please note that rust removal can not be spot treated. We must clean from concrete joint to concrete joint for a uniform appearance. We use top of the line restoration chemicals for this process, therefore Rust restoration service can be pricy. The results from rust removal will be a very bright colored concrete, similar to new pour concrete but not exact. Results vary.

Roof Cleaning Expectation 

Treating roofs to remove bacteria properly is a process. Your roof has been cleaned / treated professionally and we want to prevent any regrowth.

Let us ease your mind by describing the process. 

We clean roofs from either the ground or gutter line on ladders. Depending on the pitch of the roof and height, we may need to walk the roof in order to properly treat the roof. We utilize a roof anchored OSHA Approved harness if we must walk the roof.

Our chemical, a fungicide, is applied to your roof. This is done so all the bacteria are eliminated so it will no longer feed off the limestone in your shingles or tile.

You may notice some white or yellow debris on your roof post cleaning. These spots are lichens and moss and are imbedded into your shingles and have changed color due to treatment. Let nature take it’s course in the removal process so there is no damage to your shingles. Lichens and Moss’s root system is broken down during treatment and should be completely gone with 3-6 months . We may come back and do a second treatment if we deem necessary. We also may rinse the roof with low pressure to fully remove stubborn growth.

Black streaks will either disappear immediately or turn brown in color. If the color is brown after service, it should be completely gone in 1-10 days.

Remember a short-term commitment for a long-term change. Summit Wash Pros is here to Protect Your Investment.

We can also treat rust staining on roofs for an additional cost.

Credit Earned from Referrals

Your credit for each referral can only be applied to our house wash service. You must have received a house wash on your home by Summit Wash Pros in order to join the program as we lock in your price and must know that price. The credit earned is $20 for each referral and you will only gain this credit once payment is received from the person who referred your name which must be done prior to us servicing their home. They can only refer one name not multiple. This credit expires 2 years after each credit is applied. You can redeem your partial or full credit balance at any time to be applied towards your house wash before the expiration date of 2 years.

100% Satisfaction Guarantee

If you are not satisfied with our service, please contact us after six and within seven months of completion of our roof cleaning service, or within three days of completion of any other services. We will evaluate the situation and if certain requirements are met, we will provide a free rework. If after the rework, you are still not satisfied, we will, under our terms and conditions, give your money back, given that you hired another pressure washing contractor, within one month of completion of our rework, to redo the same work and send us photo proof that the other contractor did a better job.

Content Release

Unless other agreement has been formally signed, Summit Wash Pros reserves the right to use any photos and videos taken on or around your property, solely for marketing purposes. The reviews you write on any of our business pages, including but not limited to Google, Facebook, Thumbtack, Neighborhood App, and Yelp may also be used. We will not include any sensitive information such as addresses or last names in full. You will not ask for any kind of compensation for these content usages.

Contact Information Release

By providing your contact information to us, you authorize Summit Wash Pros contact you through text or email with marketing and promotion contents.

Risk of Damage

We are well trained and very responsible in the cleaning process to make sure not to cause any damage to your property. Before, during, and after service, we will inspect your home and let you know if we find anything worth extra attention. If we do, we won’t continue with the actual service before your oral confirmation. We also recommend you to fully inspect your home by yourself before and after our service.

If Damage Occurs

If you find any damage that you believe was caused by us and that surface was not previously damaged or improperly installed, please formally report it to us with email (Dustin@SWPKC.com) within three days of completion of our service. We will do a full evaluation and, within 30 days, if damage was indeed caused by us, we will repair or contract repair any damage caused by our misconduct.

Payment

Payment is due upon completion of work but can be paid in advance. If you will NOT be at the property during the entire duration of service, FULL payment is due prior to us starting service which can be payed through the invoice that will be emailed to you. We will not start service until a confirmed payment has been received. If you have to leave during service, you MUST pay the invoice amount prior to leaving the property as there is no guarantee of your return to the residence during completion of service and we will not wait for you to return as we are on a set schedule. If you leave during service unknown to us, without informing us, and we are unable to accept payment after service due to your absence, we will add an additional MIA charge of $100.00 for abandoning service and we will send you the invoice to be paid online due at midnight same day. The forms of payment we accept include online payments through the invoice via credit or debit card, or in person payments via cash, check, debit cards, and credit cards. Checks will be made out to “Summit Wash Pros”. Summit Wash Pros prefers checks. Any invoice that is past due 30 days is subject to a 10% interest late fee every 30 days on the final price including fees prior to that date. If payment is not received after 90 days past due, Summit Wash Pros reserves the right to file a mechanics lien on the property to collect outstanding debt to include all compounding interest fee’s.

Agreement Updates

If we make any changes on this agreement, we will post the date of the updates on the top of this page.